We are looking to implement Epicor Web Access (Epicor Everywhere) to provide Epicor access to our Mac users via the Safari browser. We are running Epicor version 9.04 with up to date patches. There will be approx 12 users on EWA. Their access will be primarily viewing (Crystal) reports as well as limited data input. Note: For security reasons, your sign in to the Customer Web Site will expire after a period of inactivity. If you are being asked to re-enter your login information, you will be returned to the page you requested after completing the sign in.

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Guided by the need of today’s users, Epicor ERP is a global enterprise resource planning solution that delivers the choice, flexibility and agility to drive growth and opportunity throughout your business.

Video Overview

• Track, measure, and monitor your entire business, from shop floor to top floor and from raw materials to final product
• Boost efficiency with real-time, actionable visibility into plant and business operations
• Reduce costs and streamline processes while you grow revenue and increase profits
• Optimize lean manufacturing to focus on the key priorities to make smarter decisions, eliminate waste and increase customer satisfaction
• Easily adapt to new manufacturing methods, changing customer requirements, and evolving business strategies

A single, end-to-end software solution for business, Epicor ERP is available on premise, hosted, or in the cloud. Epicor ERP offers a modular approach with robust capabilities focused on reducing costs, streamlining processes, and improving customer responsiveness across the enterprise–all top priorities toward achieving continued growth and profitability.

Epicor is dedicated to providing integrated ERP Software with solutions for customer relationship management (CRM), manufacturing operations, supply chain management (SCM), human capital management (HCM) and more. Leveraging innovative technologies like Web services, Epicor develops end-to-end, industry-specific ERP designed to meet the needs of the manufacturing industry. With the scalability and flexibility to support long-term growth, the Epicor ERP is complemented by a full range of services, providing a single point of accountability to promote a rapid return on investment and low total cost of ownership

OS Compatibilities

Desktop OS

• Windows XP
• Windows Vista
• Windows 7
• Windows 8
• Internet Explorer
• Mozilla Firefox
• Google Chrome

Mobile OS

• Blackberry
• Apple Safari
• Opera Mini

Server OS

• Windows 2008 Server
• Windows 2008 R2 Server
• Windows 2012 Server
• Linux
• HP/UX
• Microsoft Hyper-V Server
• VMWare ESX Server

Compliance Management

Effective Governance, Risk and Compliance (GRC) initiatives help companies and their employees stay compliant, and ensure that employees at all levels of the organization are aware of the associated risks of non-compliance.

Epicor GRC is delivered through a combination of embedded capabilities, modules and related services. Compliance is at the heart of the design of the software and Epicor takes every effort to ensure that any new functionality is consistent with published international standards and best practices. These include published standards in corporate and financial governance such as international accounting standards (IAS), international financial reporting standards (IFRS), and other generally accepted accounting principles (GAAP) while also incorporating support for international trade standards such as restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS), Waste Electrical and Electronic Equipment (WEEE) directive, the North American Free Trade Agreement (NAFTA), and the International Traffic in Arms Regulations (ITAR).

Epicor GRC is designed to tackle these very requirements through a combination of capabilities covering: Enterprise Performance Management, Security Management, Business Process Management, Financial Governance, Global Trade Compliance, Environmental and Energy Management.

Customer Relationship Management

Customer relationship management (CRM) strategies are as important to business today as they have ever been. Epicor CRM helps you stay ahead of the curve and successfully meet the challenges that the market brings ý helping you manage your entire customer lifecycle, from prospect to cash to care effectively, improve operational efficiency and accelerate growth ý both internally and externally.

Modular in design, the Epicor CRM suite of modules includes Contact Management, Marketing Management, Campaign Connect, Lead and Opportunity Management, Case Management, Sales Connect and Mobile Connect.

Enterprise Performance Management

The pace of business continues to accelerate. To keep up, your organization must move rapidly with precision and agility, reducing reaction time and optimizing performance. You canýt afford to miss an opportunity or delay a necessary course adjustment. Todayýs information workers what decision support in real-time, and they want it deployed in the tools they already use, day in and day out. Epicor Enterprise Performance Management (EPM) is an end-to-end solution that removes the barriers to better business insight through a combination of intuitive user experiences, user driven key performance indicators (KPI), and pre-packaged analytics that have real meaning to the business. Epicor EPM leverages the advanced analytic capabilities of the Microsoft platform and incorporates modern Web 2.0 concepts for unprecedented ease of use and ultimately business results.

Financial Management

The combination of a competitive, global environment and mandatory regulatory compliance makes successfully managing your finances one of the biggest challenges you face. Epicor Financial Management offers a refreshing new approach to business, a suite of accounting applications built for the highly regulated post-Sarbanes-Oxley Act world, built around a series of global engines that support effective financial management and control anywhere.

Epicor’s Financial Management software solutions deliver manufacturers the tools and functions necessary for creating value through monitoring financial conditions and decision making. Easily monitor and track invoicing, payments, asset management, payroll and benefits in order to cut costs and improve cash flow. Epicor’s financial modules can assist you in boosting your bottom line-the definitive test of your success and competitive advantage.

Epicor Financial Management tools include:

• Global Engines
• General Ledger
• Accounts Payable
• Accounts Receivable
• Advanced Allocations
• Tax Connect
• Credit Card Processing
• Deferred Revenue Accounting
• Contract Renewals
• Multi-Currency Management
• Multi-Company Management
• Fixed Assets Management
• Cash Management
• Petty Cash
• Payment Instruments

Epicor Financial Management is distinguished by its broad focus on managing processes and resources, both within and across locations, companies and global boundaries.

Human Capital Management

Epicor Human Capital Management (HCM) encompasses a range of solutions that help manage an organization’s most valued assets–it’s employees–in a strategic and coherent manner. Today’s HCM solutions demonstrate the progression beyond the confines of the HR department, core payroll services and human resource management systems (HRMS) to managing and developing talent and labor resources on a global scale, both strategically and cost effectively. Epicor HCM delivers the necessary software support for all employee-related functions whether distributed or centralized. This enables organizations to manage a geographically dispersed workforce in a global manner, ensuring support for various local payroll and legal reporting requirements.

Maintenance Management

An effective enterprise maintenance management solution for monitoring and managing the deployment, performance, and maintenance of company assets may be the single most important tool for preventing operational surprises. Epicor Maintenance Management enables manufacturers, distributors, and services organizations to save time and money by optimizing maintenance resources, improving equipment up-time and maintenance staff productivity.

Maintenance Management provides companies with a comprehensive toolset for production and facilities equipment maintenance that is critical for running their business. It has been designed to address maintenance request processing, planned preventative maintenance (according to predefined schedules), and ad hoc break/fix maintenance processing for a single piece of equipment.

Master Data Management

Managing disparate business units offers unique challenges and opportunities with respect to centralized or distributed operational control, enterprise-wide visibility, inter-company supply chain management, and financial consolidation. To support the needs of todayýs increasingly distributed business; Epicor offers robust global business functionality within its design.

Alongside comprehensive multi-company functionality is end-to-end multi-site management which provides companies with multiple facilities, flexible options when setting up operations. Some companies may prefer to run most business functions centralized within the same company but at multiple facilities, or they may run completely separate company entities with the ability to consolidate financial information at month or quarter-end. However you choose to define your business, Epicor supports transactional functions between systems and entities including inter-company transactions such as inter-company orders, transfer orders, and shipments between plants and warehouses. Epicor facilitates these scenarios within a single application that is flexible enough to grow with you as you expand your business. Epicor Global Business Management offers organizations the essential tools needed to create and maintain a single version of the truth.

Multicompany Management

Epicor Multicompany Management capabilities can assist your business in consolidating operations such as procurement and accounts payable as well as offer enhanced tools to improve operational visibility across companies.

Automation of inter-company financial transactions as well as financial recognition optimizes enterprise performance to shorten lead times on key product lines. Additionally, from a financial perspective, multicompany organizations may choose to not only report as individual entities but also consolidate multiple currencies and report across business entities to a single consolidation company.

Underpinning this functionality is a complete technology framework to support global enterprises that is scalable, offers choice in deployment, and includes a set of productivity enhancing tools designed for global business operations.

Planning and Scheduling

Performance-driven companies have mastered the art of predicting and responding quickly to changes in customer demand with minimal business interruption. Whether you are a global, multi-site enterprise or a single-site manufacturer or distributor, precise and flexible planning and scheduling is imperative to efficient and profitable operation.

Epicor offers a comprehensive solution for forecasting, material requirements planning (MRP), scheduling, and advanced planning and scheduling (APS) to meet the needs of todayýs agile businesses. For companies with complex processes that require project management and resource management capabilities, Epicor Planning and Scheduling offers a comprehensive solution that is baked into the fiber of the product for unparalleled operational visibility.

Product Data Management

Epicor Product Data Management (PDM) serves as a central knowledge repository for process and product history, and promotes integration and data exchange among all enterprise users who interact with productsýincluding project managers, engineers, salespeople, buyers, and quality assurance representatives.

Epicor offers a solution for manufacturers that manages the powerful information traditionally contained in engineering documents, plant floor routings, change orders, sales orders and quality documentation within a single solution that is easily shared across the enterprise.

Promoting collaboration throughout the value chain, Epicor PDM provides a complete end-to-end solution to manage all aspects of a productýs lifecycle, enabling enterprises to control the enormous amount of electronic documents that they produce.

Production Management

Whether you manufacture complex solutions or simple products, you need strong production control in order to build a competitive advantage. As the global marketplace continues to shrink profit margins and customers become more demanding, businesses are looking for agile solutions that can provide the infrastructure they need to respond quickly and efficiently.

Epicor offers a comprehensive solution for make-to-order, mixed-mode, make-to-stock, engineer-to-order, and configure-to-order manufacturers; including light assembly features for distribution businesses. Modular in design, the production control suite of modules include Job Management, Lean Manufacturing, and Manufacturing Execution Systems (MES).

Project Management

Epicor Project Management is a comprehensive solution for project managers who plan and execute simple or complex projects that can require intricate multilevel phases as well as strict costing and complex billing. Embedded within the robust capabilities of Epicor, Project Management utilizes the detailed estimation, planning, scheduling, costing, and supply chain logistics of Epicor for complete control and analysis of any project. Resource Management provides a detailed representation of resource capabilities and availability. Time and Expense Management and Approval ensure projects accurately reflect true costs and the comprehensive Billing and Revenue Recognition functionality guarantee compliance with contract requirements and accounting standards. At all times, throughout the whole process, embedded Project Analysis and reporting combined with Business Process Management provides accurate and up-to-date status information and meaningful alerts.

Quality Assurance

Epicor Quality Assurance ties together all quality functions, whether it is scrapping end parts, rejecting raw materials, or tracking first article inspections. Inspectors have queues of items to inspect with full disposition and corrective action follow-up. Production floor employees can indicate parts are non-conformant, which moves them into an inspection queue. Parts that fail inspection may be selected for review by a material review board.

Quality assurance and equipment calibration test plans can be created using the Epicor Configurator, allowing the definition of the data required to be captured and the application form needed for that data entry. Rules can then be created for determining pass or fail criteria. In the event of a failure a NCM (non-conforming material) record is created for processing. All test results are stored for future analysis and review. Epicor Quality Assurance offers your business the competitive edge to make your products right, every time.

Sales Management

Customersý demands for choice and flexibility translate to real opportunity for companies that can respond with agility and speed. Solutions that support your need for information about products, capabilities, and customer information can offer measured advantage against competitors and ensure your company high marks.

Not only are businesses today looking for price, quality, and delivery, they expect fast and accurate responsiveness in all supplier interactions. Suppliers that can successfully demonstrate how easy it is to do business with themýthat they have the tools and systems in place to support complex processes, products and servicesýare realizing real competitive advantages.

Service Management

Epicor Service Management optimizes customer service with timely response to customer requests and puts knowledge in the hands of customer service personnel. Epicor understands that customers want rapid response service. Epicor Mobile Field Service locates and dispatches field personnel to the customer site, while updating work order and mobile inventory statuses in real time from the field. From initial contact with the customer regarding an incident, to in the field operations, to processing returns quickly and efficiently, Epicor Service Management provides the visibility and accountability your business needs.

Supply Chain Management

Linking the trading partners, process and systems that make up your supply chain has become the differentiation you need to achieve industry leading performance. Removing processes that do not add value and synchronizing processes within and outside a company enable you to meet customer demands for lower cost and faster delivery. Epicor provides the most effective coordination from initial raw materials to the ultimate consumption of the finished product by providing the visibility you need throughout your value chain.

Epicor offers you a full range of Supply Chain Management (SCM) capabilities, built within a single business platform, based on industry leading service-oriented architecture (SOA). Epicor SCM is a full suite of enterprise application capabilities including purchase management, sourcing and procurement, inventory management, advanced material management, warehouse management, and handheld and is complemented by order and demand management capabilities of Epicor Sales Management. Combined, you have the solution needed to satisfy customers and customer demand in todayýs increasingly global market place.

Support Policy

Due to the overwhelming number of printers that are or have been at one time available on the market, it is not possible for Eclipse to certify or provide technical support for every possible printer configuration. For the benefit of customers that wish to have the most reliable printing and support experience, we have provided a list of printers below that our customers have found to be compatible for Eclipse printing. We have also provided general requirements for customers who are searching for a printer for use with Eclipse, which you can use when researching new printers.

Printer requirements are more stringent for customers using the “legacy” forms process, where print jobs are drafted in Eclipse and sent directly to each printer in their native print language (i.e. PCL). If a customer using “legacy” forms contacts support with questions regarding a printer that has not previously been reported as compatible with Eclipse, we may request that you replicate the issue on a printer known to be compatible with Eclipse, or recommend that you contact the manufacturer for technical support.

The newer Eclipse Forms document generation technology uses Formscape software and can print to nearly any Windows-compatible printer. If a customer is having an issue with any Formscape printer, we will request that they verify that the printer can print a test page from Windows. If they are unable to print a test page from Windows, we will request that they work with the printer hardware vendor to resolve the issue prior to further troubleshooting.

Requirements

Laser Printer Requirements (Legacy)

• Full support for the HP LaserJet PCL5 or higher printer language
• Internal/external network (TCP/IP) print server
• Full support for the LPD (Line Printer Daemon) protocol (AIX and Linux) or IPP (Linux)
• Printer administration via telnet

Laser Printer Requirements (Eclipse Forms/Formscape)

• Any laser printer compatible with Windows Server 2003/2008

Dot Matrix Printer Requirements (legacy only)

• Internal/external network (TCP/IP) print server
• Full support for the LPD (Line Printer Daemon) Protocol
• Print Server Administration via telnet

Label Printer Requirements (both Legacy and Formscape)

• Full support for the Zebra (ZPLII) or Intermec (IPL*) Printer Language ((Intermec support is limited to existing customers already utilizing Intermec printers for label printing from Eclipse. All new customers must use Zebra printers, and no custom programming changes will be made to existing Intermec labels.))
• Internal/external network (TCP/IP) Print Server
• Full support for the LPD (Line Printer Daemon) Protocol
• Printer Administration via telnet

Print Server Requirements (Legacy)

• Full support for the LPD (Line Printer Daemon) Protocol (required)
• Printer Administration via telnet (recommended)

Compatible Printers

The following is a list of printers that are known to be compatible with Eclipse. This list has been built over years of customer feedback. If you know of a compatible printer that does not appear on this list, or a printer that has been problematic, please provide feedback below, so that we can keep this list up-to-date.

Compatible Laser Printers (Legacy and Formscape)

Monochrome Laser Printers

• LaserJet Pro 200 Series
• LaserJet Pro 400 Series
  
• HP 1320n (Single Tray)
• HP 1320tn (Dual Tray)
• HP 9040n (Q7698A)
• HP 9040dn (Q7699A)
• HP P4015n (CB509A)
• HP P4015dn (CB526A)
• HP P4015tn (CB510A)
• HP P4014n (CB507A)
• HP P4014tn (CB512A)
• HP P4515n (CB514A)
• HP P4515tn (CB515A)
• HP P4515x (CB516A)
• HP P3015d (CE526A)
• HP P3015dn (CE528A)
• HP P3015x (CE529A)
• HP 5200 (Q7543A)
• HP P3015tn (Q7545A)
• HP LaserJet Enterprise 600 Printer M603n
• HP M401n
• HP M601n

Low Volume Monochrome Laser Printers (Not to be used for Check Printing)

• Brother HL 5250DN (Low Volume Printer)
• Lexmark E260DN (Low Volume Printer)
• Brother HL-2170W (Low Volume Printer)
• Lexmark MS310dn (Low Volume Printer)

Color Laser Printers

• HP 4700 Series
• HP 5550 Series
• HP CP3505 Series
• HP 3000n
• HP 3000dn
• HP 500 Color Printer M551dn

Multi-Function Laser Printers

• HP M9040n
• HP 9050 Series
• HP M5035 Series
• HP M5025 Series
• HP M4730 Series
• HP 4730 Series
• HP M4345 Series
• HP M3035 Series
• HP M3027 Series
• HP CM3530 Color LaserJet
• HP LaserJet Enterprise 500 MFP M525dn
• HP LaserJet Pro 400 MFP M425dn (Set Default Paper Size to Letter from A4 using Web Interface if this ‘Overprints’ the Page)
• HP OfficeJet Pro X476dw (Ink Jet Color Printer)

CERTIFIED DOT MATRIX PRINTERS (LEGACY)

• Okidata 321 Turbo
• Okidata 421 Turbo
• Okidata 391 Turbo
• Okidata 521 N
• Okidata 591 N

CERTIFIED LABEL PRINTERS (LEGACY AND FORMSCAPE)

• NOTE: Zebra Print Head Resolution must be 200 D.P.I. – 203 D.P.I.
• Zebra 105SL (Avoid the 105SL Plus)
• Zebra QL320 Plus (Wireless Portable Zebra Printer)
• Zebra QL420 Plus (Wireless Portable Zebra Printer)
• Zebra GK420D (Direct Thermal)
• Zebra GK420T (Direct Thermal or Thermal Transfer)
• Zebra GX420T (Direct Thermal or Thermal Transfer)
• Zebra GX420D (Direct Thermal)
• Zebra S4M (Must have V.53 Firmware for ZPL II)
• Zebra Z4M
• Zebra S400 (With Transmissive Sensor) (Discontinued by Zebra)
• Zebra S500 (With Transmissive Sensor) (Discontinued by Zebra)
• Zebra S600 (With Transmissive Sensor) (Discontinued by Zebra)
• Zebra LP2844Z (LP = Direct Thermal Transfer only – No Ribbon)
• Zebra TLP2844Z (TLP = Both Direct Thermal or Thermal Transfer)
• Zebra ZT230 (Successor for S4M)
• Intermec PM4I*
• Intermec 3400E*

CERTIFIED LABEL PRINTERS (STARSHIP)

• Zebra LP/TLP 2844
• Zebra 2443 Orion
• Eltron Orion

COMPATIBLE PRINT SERVERS (LEGACY)

• TP-Link TL-PS110P (Parallel Port Print Server)
• TP-Link TL-PS110U (USB Print Server)
• HP JetDirect 170x Parallel Port
• HP JetDirect 175x USB Port
• HP JetDirect 300x Parallel Port
• HP JetDirect 310x USB Port
• SILEX 100S Parallel Port
• Troy 2831 Parallel Port
• Troy 2833 Parallel Port

Incompatible Printers

The following is a list of printers that are known to have compatibility issues with Eclipse, so they are not supported at all by our technical support team:

Incompatible Laser Printers (Legacy)

Epicor Eclipse Support

• All non-HP laser printer not listed in the compatible list above are unsupported
• All serial printers are unsupported
• All Konica Minolta BizHub printers (all models are known to have serious problems with PCL and LPD used by Eclipse)
• Dell 1600n (blank pages will print between every job)
• HP 1606 (no PCL support)
• HP 1505 (no PCL support)
• HP 2840n Multifunction (no telnet, problematic LPD support)
• HP P2015n (no telnet, problematic LPD support)
• HP P2055N (logos and other graphics are distorted)
• HP 3600dn (no PCL support, even for Local printing)
• HP P2035N (no telnet, problematic LPD support)
• All Ricoh laser printers
• All Toshiba laser printers

Incompatible Print Servers (Legacy)

These print servers have been reported to have known issues with Eclipse:

• Netgear PS-101
• Hawking Tech
• TRENDnet

Epicor Eclipse Software

FAQ

HOW DO I PRINT A CONFIGURATION PAGE FROM HP LASERJET PRINTERS?

Epicor Eclipse Download

Please refer to this page.

Where should I purchase printers?

If you are purchasing a printer that is not on the customer-provided list above, please make sure to purchase it from a vendor with a liberal return policy, so that you can return the printer if it turns out to be incompatible with Eclipse. We have heard good feedback about vendors such as Amazon and Staples for this reason.